REPORT: Enhanced FHFA Oversight Is Needed to Improve Mortgage Servicer Compliance with Consumer Complaint Requirements

fhfa oig REPORT: Enhanced FHFA Oversight Is Needed to Improve Mortgage Servicer Compliance with Consumer Complaint Requirements

What OIG Found . . . First, evidence suggests that most of Freddie Mac’s servicers are not complying with reporting requirements for escalated cases. As of December 2012, 1,179 or 98% of Freddie Mac’s servicers had not reported on any escalated cases even though they managed 6.6 million mortgages for Freddie Mac.

Full report below…

Disgusting…

FHFA_IG_32113

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